પ્રશ્નો અને જવાબો • HELP & SUPPORT
Frequently Asked Questions
Find quick, clear answers about ordering authentic Gujarati snacks, delivery schedules, packaging freshness, shelf life, and payment safety.
While you can browse our entire catalog freely, creating an account with your mobile number provides real-time SMS order updates, saved delivery addresses, access to exclusive promo codes, and your personal referral rewards link.
Once your order is confirmed, you can track it live from your My Orders dashboard. In addition, we send automated SMS notifications with courier tracking links as soon as your package is dispatched from our Vastrapur kitchen.
Because we dispatch freshly packaged farsan quickly, orders enter fulfillment within 1–2 hours. If you need to make changes, please contact our store concierge immediately at +91 98253 82002 or via WhatsApp, and we will do our best to accommodate your request before dispatch.
Yes! We specialize in custom festive hampers, wedding favor boxes, and corporate gift hampers with bespoke packaging. Please visit our Contact Page to submit an inquiry or speak directly with our bulk orders team.
Local Ahmedabad: Orders are typically delivered same-day or within 24–48 hours.
Across Gujarat: 2–3 business days via express courier.
Rest of India (Pan-India): 3–5 business days depending on your pincode.
International: 7–10 business days via international air cargo partners.
Across Gujarat: 2–3 business days via express courier.
Rest of India (Pan-India): 3–5 business days depending on your pincode.
International: 7–10 business days via international air cargo partners.
Delivery is priced transparently based on distance and weight:
- Hyperlocal (Within 5 km): ₹50 flat fee (FREE on orders at or above ₹400).
- Nearby (>5–10 km): ₹100 flat fee (FREE on orders at or above ₹1,200).
- Extended Local (>10–15 km): ₹150 flat fee (FREE on orders at or above ₹1,800).
- Outstation & Pan-India: ₹40/kg within Gujarat or ₹100/kg outside Gujarat, after subtracting the eligible free-weight allowance (maximum 15 kg).
Yes! Simply select Store Pickup during checkout. Your freshly packed order will be kept ready at our Vastrapur store (Shop No. 1, Hirak Complex, Nehru Park, Vastrapur, Ahmedabad). Pickup hours are daily between 9:00 AM and 5:00 PM.
Yes, we ship authentic snacks, vacuum-sealed khakhras, sweets, and festival specialties to the USA, UK, Canada, Australia, UAE, and other destinations. Selected perishables may have export restrictions. Contact our overseas support at +91 98253 82002 for international shipping rates.
We support all major Indian payment options via our secure Cashfree gateway:
- UPI: Google Pay, PhonePe, Paytm, BHIM, and any UPI app.
- Cards: All Visa, MasterCard, RuPay, and American Express debit/credit cards.
- Net Banking: Over 50+ major Indian banks.
- Wallets: Popular digital wallets.
Absolutely. All transactions are protected with bank-grade 256-bit SSL encryption. We never store your card numbers or UPI PINs on our servers; payments are processed directly through RBI-compliant, PCI-DSS certified gateway infrastructure.
Yes. All customer orders receive a compliant tax invoice with GST breakdown. If you require your registered business GSTIN printed on the invoice for input tax credit, please reach out to our accounts desk with your Order ID.
All our items are prepared in small artisanal batches to maximize freshness:
- Vacuum-Packed Khakhra: 4 to 6 months from packaging.
- Dry Namkeens & Farsan: 2 to 3 months when stored in an airtight container.
- Dry Fruit Sweets: 30 to 45 days.
- Traditional Mawa & Milk Sweets: 5 to 7 days (refrigeration recommended).
We take immense pride in our protective packaging! Each snack is packed in multi-layered, food-grade barrier pouches, sealed airtight, and cushioned with air bubbles inside heavy-duty 5-ply corrugated shipper boxes so your delicacies arrive crisp and intact.
Because food safety, hygiene, and freshness are paramount, opened or consumed food items cannot be accepted for return. However, if your package arrived damaged in transit, with broken seals, or missing items, we will promptly provide a replacement or a full refund.
Please take 2–3 clear photographs or a short unboxing video of the outer box and affected items within 24 hours of delivery, and share them with us via WhatsApp at +91 98253 82002. Our resolution team will review and dispatch a fresh replacement immediately.
VASTRAPUR CONCIERGE
Still Have Questions?
Can't find the answer you are looking for? Our Vastrapur team is happy to answer any questions regarding product ingredients, delivery timelines, or bulk orders.