Privacy Policy

1. Business Information

• Business Name: Falguni Gruh Udhyog
• Website: https://falgunigruhudhyog.in
• Email: sales@falgunigruhudhyog.in
• Phone: 9825382002
• Address: Gf 1 to 4, Hirak avenue, opp. shakti enclave, vastrapur, Ahmedabad 380015

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• PIN Code
• City and State

Order Information

• Products Ordered
• Order Amount
• Order History
• Invoice Details
• Delivery Preferences

Payment Information

Payments are processed through secure third-party payment gateways.

We do not store:

• Credit Card Numbers
• Debit Card Numbers
• CVV
• UPI PIN
• Net Banking Passwords

Payment processors may collect payment information according to their own privacy policies.

3. Information Collected Automatically

When you use our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Date & Time of Visit
• Pages Viewed
• Session Duration
• Cookies
• Referral Source

This information helps us improve website performance and user experience.

4. How We Use Your Information

Your information may be used to:

• Process and deliver orders
• Verify customer identity
• Generate invoices
• Process payments
• Provide customer support
• Send order confirmations
• Send shipping updates
• Improve our website and services
• Detect fraud and misuse
• Maintain legal and regulatory compliance
• Respond to customer queries
• Conduct internal analytics
• Send promotional offers (only where permitted)

5. Marketing Communication

With your consent, we may send:

• Promotional offers
• Festival discounts
• New product launches
• Seasonal collections
• Exclusive membership offers

You may unsubscribe at any time by contacting us or using the unsubscribe option available in our communications.

6. Cookies

Our website uses cookies to:

• Remember your preferences
• Improve website functionality
• Enhance user experience
• Measure website traffic
• Analyse visitor behaviour
• Maintain login sessions

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted service providers solely for legitimate business purposes, including:

• Payment gateways
• Delivery partners
• Courier companies
• SMS providers
• Email service providers
• Cloud hosting providers
• Website maintenance partners
• Government authorities when required by law

Each third-party provider is expected to maintain appropriate confidentiality and security standards.

8. Payment Security

All online payments are handled by certified payment gateway providers using secure encryption technologies.

Falguni Gruh Udhyog never stores your:

• Card Number
• CVV
• UPI PIN
• Internet Banking Credentials

Customers should ensure they transact only through our official payment channels.

9. Delivery Information

To complete your order, we may share limited customer information with delivery partners, including:

• Name
• Delivery Address
• Mobile Number
• Order Reference Number

Delivery partners receive only the information necessary to fulfil the delivery.

10. Data Security

We implement commercially reasonable technical and organisational safeguards to protect your personal information against:

• Unauthorised access
• Alteration
• Disclosure
• Misuse
• Loss
• Destruction

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Complete orders
• Meet legal obligations
• Resolve disputes
• Maintain accounting records
• Prevent fraud
• Enforce our agreements

Information no longer required will be securely deleted or anonymised in accordance with applicable laws.

12. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Withdraw consent where applicable
• Request deletion of eligible personal information
• Raise concerns regarding data processing

Requests may be submitted through our customer support contact details.

13. Children's Privacy

Our services are intended for individuals who are legally capable of entering into binding contracts.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

14. Third-Party Links

Our website may contain links to third-party websites, payment platforms or social media pages.

We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review their respective privacy policies before providing any personal information.

15. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction, subject to applicable legal requirements.

16. Fraud Prevention

To protect our customers and business, we reserve the right to:

• Verify customer identity
• Verify payment authenticity
• Cancel suspicious orders
• Suspend fraudulent accounts
• Report suspected fraud to appropriate authorities

17. Compliance with Law

We may disclose information where required to:

• Comply with applicable laws
• Respond to lawful requests by government authorities
• Protect our legal rights
• Prevent fraud
• Protect public safety

18. Policy Updates

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be published on our website with the revised effective date. Continued use of our services after such updates constitutes acceptance of the revised policy.

19. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

• Website: https://falgunigruhudhyog.in
• Email: sales@falgunigruhudhyog.in
• Phone: 9825382002
• Address: Gf 1 to 4, Hirak avenue, opp. shakti enclave, vastrapur, Ahmedabad 380015

20. Consent

By accessing our website, placing an order, using our mobile application, contacting us through WhatsApp, telephone or social media, or otherwise using our services, you acknowledge that you have read, understood and agreed to this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue the use of our website and services.